Frequently Asked
Questions.

Dhwani Heena is a natural henna brand focused on providing fresh, high-quality henna for beautiful mehendi designs.

Yes. Dhwani Heena focuses on pure, natural henna without unnecessary synthetic chemicals or artificial additives. We believe in keeping the traditional goodness of henna close to its natural form.

Our henna is made with a focus on natural ingredients and is free from unnecessary synthetic chemicals. Please always refer to the individual product description and packaging for the specific ingredients of the product you purchase.

Our henna is made from natural ingredients and is intended for external use. However, individual skin sensitivity can vary from person to person. If you have particularly sensitive skin or known allergies, we recommend performing a small patch test before full application.

Natural henna is generally well tolerated by many people, but no cosmetic or plant-based product can guarantee that every individual will have zero sensitivity or allergic reaction. For this reason, a patch test is recommended before extensive use, especially for people with sensitive skin.

Important: Dhwani Heena should not be confused with black henna containing PPD or other strong colouring chemicals.

Yes. Natural henna colour develops gradually. After application, the stain may initially appear lighter or orange. As the stain develops and oxidizes, it can become progressively deeper and richer over the following period. The final colour can vary depending on skin type, body temperature, application, aftercare and other individual factors.

Natural henna develops its colour gradually. The stain may continue becoming deeper after the paste is removed. Patience and proper aftercare are important for achieving the best possible natural stain.

No. Natural henna develops its colour gradually and generally produces shades ranging from orange to reddish-brown to deeper brown depending on various factors. Instant black or very dark henna products may contain additional colouring chemicals and should not be assumed to be the same as natural henna.

All orders have a fast 24-hour dispatch time. Freshly prepared cones are packed and dispatched within 24 hours of order confirmation.

No. Orders cannot be cancelled after they have been placed.
We begin preparing orders shortly after receiving them. Because the mehendi is prepared specifically for the order and is a fresh natural product, cancelling it after preparation can result in product wastage. Please carefully check your order details before completing your purchase.

No. We do not accept returns.
Natural henna is a fresh and sensitive product. During the return process, changes in temperature, moisture and handling can affect its freshness and quality. For this reason, all orders are final.

No. Purchases are non-refundable, except where Dhwani Heena determines that a verified issue with the order requires a resolution under applicable law.

Please contact us immediately with your order number and clear photographs/videos of the received product. We will review the issue and assist you according to the circumstances.

Please contact us as soon as possible after receiving the package and provide photographs/videos of the package and product. Our team will review the matter and determine the appropriate resolution.

Follow the storage instructions provided with your product. Because natural henna does not rely on strong synthetic preservatives, proper storage is important for maintaining its quality.

Natural henna is sensitive to environmental conditions. Excessive heat, moisture or improper storage can affect its quality over time.